Refund policy

📜 Refund Policy – CoBe Store

At CoBe Store, we strive to ensure our customers’ satisfaction. If you are not completely satisfied with your purchase, we offer the possibility of a refund under the following conditions:

🛍️ Refund Conditions

• Refund requests must be made within 7 calendar days after receiving the product.

• The product must be in perfect condition, unused, with tags and original packaging.

• Customized or sale items are not eligible for refunds, except in cases of manufacturing defects.

📦 Procedure

1. Contact our team at contato@cobestore.com, providing your order number and the reason for the request.

2. Wait for our response with instructions for returning the product.

3. Once the product is received and inspected, the refund will be processed.

💳 Refund Method

• The amount will be refunded using the same payment method used for the purchase.

• Refund processing time may vary depending on the card issuer or financial institution, usually between 5 to 10 business days.

⏰ Customer Service Hours

Our customer service is available Monday to Friday, from 9:00 AM to 6:00 PM. Requests made outside these hours will be answered on the next business day.